Frequently Asked Questions
ABOUT THE WALK
We are looking for walkers to participate as well as recruit other walkers to form teams with their friends and families, from their workplace, schools, clubs and organizations. We are also looking for individuals to help volunteer the day of the walk.
Walkers that raise over $125 will receive a free Walk MS T-shirt.
Multiple Sclerosis (or MS) is a chronic, sometimes disabling disease that attacks the central nervous system. Symptoms may be mild, such as numbness in the limbs, or severe, such as paralysis or loss of vision. The progress, severity and specific symptoms of MS in any one person cannot be predicted.
GENERAL
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact Lisa Simpich at lisa.simpich@nmss.org
- How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe. If you experience any problems please contact the chapter.
4. My child and I are walking together. Can we turn in our pledges in the same envelope?
No, separate envelopes allow for accounting accuracy and ensure proper signing of waivers.
5. What if a friend wants to come along at the last minute and is not registered?
No problem. They can register that morning.
6. I registered a few weeks ago, and some friends and co-workers have just signed up. Is it too
late to form a team?
We would be happy to create you a Team! Just choose a Team Name, Captain and/or a Co-Captain
and then please contact Lisa Simpich at lisa.simpich@nmss.org or 804-591-3041 with all this information.
7. How do I turn in my pledges? Is there a minimum amount?
We ask that all walkers raise a minimum of $25. (Kids 12 and under walk FREE).
Most walkers raise an average of $200. Turn in pledges before the WALK or on the day of
Walk MS. (Turning your pledges in early helps you avoid the long lines on walk day!)
ABOUT MY WALK CENTER
- What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center. You will be able to customize images, text and the style/color layout of the page.
- By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
- How do I change my personal fundraising goal?
First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
- How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal. If a team captain, co-captain or team member needs to change team status or teams, please contact Lisa Simpich at lisa.simpich@nmss.org or 804-591-3041.
- How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
- How can I see who is on my team?
Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
- What is a team message?
Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
- What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you. |
